Terms of service.
This page outlines TeamSync's standard terms. Enterprise customers operate under a negotiated Master Subscription Agreement (MSA) which controls — the standard terms below summarise the customary positions used as the negotiation baseline.
Talk to legal — sales-legal@angelbot.ai
Standard documents.
| Document | Purpose |
|---|---|
| Master Subscription Agreement (MSA) | Service rights + obligations; warranty; liability; IP |
| Service-level agreement (SLA) | Uptime + support response + remedy |
| Acceptable use policy (AUP) | Restrictions on customer use |
| Data processing addendum (DPA) | GDPR + UK GDPR + state-privacy data-processing terms — see /legal/dpa/ |
| Sub-processor list | Updated continuously — see /legal/sub-processors/ |
| Business associate agreement (BAA) | HIPAA-relevant customers |
| Federal terms | FedRAMP / DoD / agency-specific addenda |
Service tiers.
| Tier | SLA |
|---|---|
| Standard | 99.9% monthly availability |
| Premier | 99.95% monthly availability |
| Mission Critical | 99.99% monthly availability |
Detailed credits + remedy mechanics in the executed SLA.
Acceptable use (summary).
Customers must not use the service to violate law, infringe rights, transmit unsolicited communications in violation of applicable law, or attempt to compromise the service or other customers.
Liability + indemnification (summary).
Standard mutual indemnification on IP infringement; liability cap typically multiple of fees paid; carve-outs for confidentiality breach, gross negligence, willful misconduct.
Term + termination (summary).
Subscription term as in the order form; auto-renewal terms negotiated; data export + return commitments + crypto-shred per the executed terms.
How to engage on terms.
| Need | Action |
|---|---|
| Standard MSA review | Available on request to verified prospects under MNDA |
| Customer redline | Negotiated through sales-legal team |
| HIPAA BAA | Issued at contract signing for HIPAA-relevant customers |
| Federal addenda | Coordinated through Federal sales |